Why are global standards crucial?

25 ม.ค. 2023 พลัสทอล์ก


Let’s explore how some of the world’s most recognized international standards have become viable instruments for driving businesses and elevating organizations to positions to achieve success quickly. They are also regarded as essential tools to differentiate a property management brand from another.

These days the world’s leading companies place great importance on global standards for application in their organizations. These standards specify the requirements for various types of management systems that represent the first step toward delivering a terrific customer experience.

One of the international standards Thai businesses are familiar with is Leadership in Energy and Environmental Design (LEED), a framework for healthy, efficient, carbon and cost-saving green buildings.

Fitwel is a healthy and safe building certification that optimizes health and wellness among occupants

ISO Standards are internationally recognized standards that cover various management areas including facility management that is designed to improve work efficiency and reduce mistakes.

These international standards help lend credibility to businesses and ensure customer confidence in quality management and delivery of services, which essentially enhances the company’s competitive edge.

These internationally recognized standards are world-class policy instruments that drive businesses in various market sectors and elevate organizations’ potential to achieve early success. ISO standards are quite popular and very on trend in Thailand’s residential property, hotel and office and retail sectors. These companies are invariably driven by the need to apply international standards to their management systems.

Various companies put great stress on the voices of customers by creating a systematic approach to finding solutions to customers’ complaints and taking issues in their everyday lives into account. In the future, these international standards will be the key instruments that differentiate a property management brand from the rest. They are just what customers in the “Next Normal” are looking for. 


What are the different types of ISO standards?  

  • ISO 9001 is the standard for a quality management system

It provides organizations with a universal framework for managing quality and ensures that all procedures are subject to supervision and accountability and follow a systematic process or a set of guidelines for performing a particular task. The goal is to make sure that employees are aware of their duties and responsibilities, as well as the correct procedure for performing a particular function. 

To meet the requirements for international standards, it’s necessary for staff to undergo training to obtain knowledge and the necessary skills for correctly carrying out their duties. It’s obligatory to document and examine their performance so that it meets the required standards. Any mistakes need to be corrected and a set of preventive measures must be put in place to avoid repeating them. 

  • ISO 41001:2018 is the standard for a facility management system that seeks to deliver greater clarity

This international standard is designed to improve the efficiency of facility management and minimize costs. In principle, the ISO standard prioritizes the well-being of occupants. It aims to satisfy all property management needs across a multitude of building types including office buildings, stadiums, schools, department stores, hospitals, and residential buildings. 

The standard covers a wide range of activities in a building and chiefly involves managing any impact that these activities might have on employees and a working environment. These activities include the upkeep of a building and its environment and outsourcing work such as a security system, communication and database systems, and cleaning service.

It can be said that an assistant property manager and his team are responsible for organizing an appropriate performance procedure for different departments such as procurement, maintenance, and strategy. This international standard will help create common performance guidelines that are applicable to all departments and all levels of the organization.   


PLUS Property is another company that lays emphasis on elevating its work standards to meet global standards for living and property management. The company’s property management standards cover all areas: the quality management system, facility management and quality of life.

The company has achieved 3-star Fitwel certification that lays great stress on property management that promotes occupants’ wellness. PLUS Property provides oversight of property management at Siri Campus and the Stock Exchange of Thailand Building. Both are Fitwel certified. 

ISO 9001 is the international standard for a quality management system. PLUS Property has been ISO 9001 certified for more than 20 years, which assures its service quality. The company has also achieved certification for the ISO 41000 facility management system standard. This certification guarantees that the building is well taken care of and used to the best of its efficiency.

These international standards are of direct benefit to all residents of a certified property project. They are a mirror of PLUS Property’s professionalism and attention to detail when it comes to taking care of residents, designing work procedures – to enhance the efficiency of services – and management of the property project. 

Whatever need it might be, PLUS Property always has a professional team on hand whether it be an engineering system, building management, common areas management, and the upkeep of the landscape of the common areas. 

The goal is to instill confidence and a sense of security and peaceful existence into the community’s residents, deliver hassle-free convenience, and ensure the appreciation of the property’s value in the long term for residents and other homeowners.

As a firm that specializes in managing residential property projects housing more than 80,000 households, PLUS Property is confident that these global standards have the potential to instill confidence and a sense of security and harmonious co-existence into a residential community. PLUS Property is capable of delivering hassle-free convenient solutions to residents in every property project under the care of the company. Thanks to these lofty standards, PLUS Property always stands ready to provide the all-important residents with the best residential experience. 

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