Stories of Attentiveness in Condominium Administration That Goes beyond Duty
23 Jul 2020
Do the affairs of the condo juristic person involve only matters relating to the buildings, facilities, building systems, residential rules and safety?
Generally speaking, the condominium management – often called the juristic person – is responsible for managing common assets in a way that keeps them well-maintained or allows their value to continuously appreciate. Needless to say, common assets should also be kept in working order and safe to use while delivering worthwhile utility.
The management is also responsible for maintaining orderliness within the residential development in order to foster harmonious coexistence among its residents. Furthermore, it is responsible for establishing policies, regulations, planning, operational and management affairs relating to common assets, as well as evaluating the conditions of common assets and proposing relevant improvement plans.
On top of observing the fundamental principle of conducting itself as best as it can, in its capacity as the condominium juristic person, being attentive and lending a hand to residents is another crucial factor in enabling a residential development to become an exemplary place to live in.
Consider, for example, a community where administrative and management affairs proceed impeccably and operations are carried out systematically and in accordance with all work standards. Suppose, however, this community lacks the care, attentiveness and service-mindedness of the personnel who deliver the services of the management. It can be challenging to live at a place where nobody comes to your side in times of need.
Why is the juristic person an important assistant to the residents?
A condominium unit is typically occupied by few people, usually 1-2 persons. This means that issues or emergencies that arise or unexpected developments that occur could be especially unsettling for the occupants. Below are some anecdotes of instances where the condo management under Plus Property provided assistance to the community residents. The residents were touched by the actions and spoke fondly of the personnel who stood by their side during trying times:
Attentive care that makes one feel like part of the same family
Khun Ing, a resident at the Quattro project, recollected her experience of the attentiveness of the Plus Property juristic person. Ing felt the living experience was akin to living with family, as the juristic person could be counted on to provide assistance and could be entrusted with minor errands. On difficult days, the management was there to provide assistance and stand by Ing’s side.
“I’m not sure how to put this into words. I am very grateful. I felt that their generosity was very virtuous. It feels so much like a family now that it’s hard to describe. If I move elsewhere, I am not sure if I will encounter this kind of management.”
Ever-present by residents’ sides in times of sickness, anxiety or shock
The management of Siri at Sukhumvit delivered assistance to a resident who was afflicted by vertigo while home alone. The resident was unable to get up and walk, let alone travel to the hospital. The resident decided to call the condo management to have the latter call an ambulance and use a spare key to enter the room. The patient was successfully delivered to hospital.
In an anecdote from a resident at dcondo Hat Yai, her mother – diagnosed with heart disease – suddenly developed dizziness and felt ill. She asked the condo management to help accommodate her mother, and the management was able to coordinate a rapid delivery of the patient to the hospital.
“My mother received very good care from the folks at the condo management as well as from the security staff. Good management was evident; the ambulance arrived shortly and my mother reached the doctor and was safe. When his shift ended, the nice technician rode his motorcycle to the hospital to check on my mother.
He even fetched my mother’s car from the condo to deliver it to her at the hospital when the doctor discharged her after conditions improved. My mother was deeply impressed. We weren’t expecting them to take such good care of us. It was no mistake at all to have decided to live here.
Exhaustive aid for flat tyres and depleted battery
More than a few people have encountered this experience because of the shift to public transport, owing to the convenience in commuting that a condo might offer: the car has been abandoned at the parking spot for so long that the owner returns to it to discover a flat tyre, a depleted battery or sometimes even depleted fuel.
In said instances, the condo technicians are known to have coordinated with a nearby garage to come and jump-start the battery, go on their motorcycle to purchase fuel for the empty tank, and even switch out the deflated tyre with the spare one.
Works to retrieve lost and abandoned items
From time to time, residents forget their phone or valuables in the common area. Sometimes they inadvertently drop keys down the lift shaft or the drain. In such instances, the condo management under Plus Property will try its best to search for and retrieve the key.
There are many more instances of assistance and care that goes far beyond duty, and said instances help to foster comfort in the minds of residents in everyday living. Providing assistance to the residents at every available opportunity – a core value which should be possessed by a good condo juristic person in addition to the value of performing as best as it can in fundamental tasks – is one of the many endeavours undertaken by Plus Property to ensure that its residents feel comfortable and safe, and think of the management as being dependable.
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Plus Property is a full-service professional real estate agency that provides comprehensive assistance in reselling/letting properties and the purchasing of second-hand condominium units. With more than 20 years of experience, PLUS’s team of quality professionals manages residential and commercial properties and also manages projects’ sales and marketing, heeding to all types of demand. For additional information about our services, call 02 688 7555, or click here.
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